Monthly Archives: October 2010

ecommerce EXPO – Olympia,London -19-20 October 2010

I attended the ecommerce Expo yesterday (20th Oct) and thoroughly enjoyed myself, having not been able to attend last year. Thought I’d give a quick summary of things I learned and had re-confirmed yesterday. Here’s some of the better talks … Continue reading

Posted in Customer experience, Retail, Usability, User experience design | Leave a comment

Easy usability mistake

I made a purchase on jojomamanbebe just now for our little girl ( a posh baby clothing website) and couldn’t fulfil the transaction for a while thinking there was something wrong with my credit card. What actually happened was the … Continue reading

Posted in Error handling, Usability, User experience design | Leave a comment

New credit card site from MBNA

MBNA (aka Bank of America) have rebranded their website today. I haven’t had time to absorb it fully however initial impressions are it’s a vast improvement on what they had previously. Not sure about the clouds and sky background, it … Continue reading

Posted in Usability, User experience design | Leave a comment

Offline fulfillment as done by John Lewis and Argos

Recently, my wife decided we need 3 pieces of  new furniture for the house. I didn’t argue, there’s no point – I  just looked at the images she’d found online and nodded in agreement. The websites in question were John … Continue reading

Posted in Customer experience, Fulfillment, Retail, User experience design | 2 Comments